Full refund within 30 days
You can ask for a full refund of a payment when both of these are true:
- it is no more than 30 days since you paid, and
- you have not published the invitation that the payment was for.
Designing, adding guests and previewing are free, so you can try everything before you pay. Publishing is what you pay for: once an invitation is published and its links can be shared with guests, that payment can no longer be refunded.
Upgrades
An upgrade is its own payment, so the same rule applies to it. For example, if you upgrade from Essential to Complete for a second invitation, you can have the upgrade refunded within 30 days as long as the second invitation hasn’t been published.
How to ask
Email contact@sihinainvitation.com from the email address you signed up with. Include the couple’s names on the account. You don’t need to give a reason.
We refund to the card you paid with, for the full amount you paid in Sri Lankan rupees. Your plan returns to the one you had before that payment. Banks usually show the refund within 5 to 10 working days. If your card is in another currency, your bank’s exchange rate on the day may make the amount differ slightly from what you were first charged.
Your card statement
Card payments are handled securely by Stripe and appear on your statement with the word SIHINA. If you don’t recognise a charge, write to us before contacting your bank and we’ll sort it out.
Something not working?
If you’ve published and something isn’t right, please get in touch. We’ll help you fix it.